Exchange and Refund Policy

Refund &Return Policy

Your satisfaction is very important to us. Please read the following refund and return policy carefully before placing your order.

 

Return Policy

We do not accept returns and offer refunds only.
Our fulfillment center is located in China, and international return shipping costs can be excessively high and the responsibility of the customer.
For this reason, we are unable to accept returns, and we kindly ask for your understanding.

If there is an issue with your order, we are happy to assist with a refund under the conditions outlined below.

 

Refund Policy

Refunds are available under the following circumstances:

-The item arrived damaged or defective

-The wrong item was sent

-The item did not arrive within 45 days of purchase (60 days for remote areas)

-The order was canceled before it was shipped

!Please note: We do not offer refunds for change of mind or incorrect shipping information provided by the customer.

 

How to Request a Refund

To request a refund, please contact us at https://fdqa2q-bz.myshopify.com/apps/return_prime  with the following details:

-Order number

-Photos of the item (if damaged or defective)

-A brief description of the issue

 

Once your request is approved, your refund will be processed within 5–10 business days to your original payment method.

If you have any other questions, please feel free to contact us at info@kwacksee.com.